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Nalin’s Labyrinth

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1. Globat Sucks 09.06.05 / 11pm
   1

   Globat Sucks - See
   http://www.10-cheapwebhosting.com/hosts/Globat.php
2. BOFH 06.18.06 / 10am
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   Globat does suck, however it’s really your job to be backing up your data. Hopefully you learned a valuable lesson, maybe two.
3. Nalin 06.19.06 / 1pm
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   Yeah… have learnt it the hard way… am using 1and1 now and hopefully wont have any such problem here.
4. matt 04.28.07 / 12am
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   I recently found that someone had somehow gotten into my site (hacking I assumed), and posted a phishing site. I

   called up globat.com techsupport, they told me they locked down my account, but told me to delete the file (I

   couldn’t delete the file because they locked down my account). Finally they unlocked my account which is when I

   found out every site, all the data, everything was gone (globat.com erased everything). They then sent me an

   e-mail listing the file that was phising, and the IP address of the person that uploaded the file. Well I did a

   WHO-IS lookup on the IP address, it was a globat.com IP. Here’s the IP I was sent, if you don’t believe me

   216.193.201.53.

   I’ve been randomly charged on my credit card for upgrades I don’t want, and didn’t authorize, and when I call

   globat.com to ask why, or if I can have a refund, they simply tell me no.

   My site is down more than it is up, or loads extremily slow.

   I have been yelled at by tech support, and when I asked to talk with a supervisor, they either hang up on me, or

   call me profanities.

   Also here is an online conversation I’ve had with techsupport a few weeks ago:
   Arvin: may I know the link where you encountered this issue?
   matt : http://cheatn. .com
   matt : in the admin section
   matt : uploading pictures for a photo gallery
   Arvin: may I know what particular link?
   matt : to go components - > ponygallery ML - > upload pics
   matt : put a jpg image in there
   matt : and try to upload it
   Arvin: I cant find any word named ponygallery in this page
   Arvin: http://cheatn. .com/administrator/index2.php
   matt : hover your mouse over “components”
   matt : its in that list called “pony gallery ML”
   matt : on the header drop down menu
   Arvin: w8 I’m using Mozilla
   Arvin: One moment please, while I check this for you.
   Arvin: it seems the page is loading fine in my end
   matt : lol
   matt : upload a jpeg image
   Arvin: I got this successful message
   Arvin: Cheat’n Thursdays / com_ponygallery / upload
   Arvin: Back
   Arvin: cpanel
   Arvin:
   Arvin: Upload completed. Choose next picture
   Arvin: it seems I have not encountered any error
   matt : did you upload a real jpg, or an image that had a different extension and renamed to jpg
   matt : i just tried it again, and recieved this error
   matt : Internal Server Error The server encountered an internal error or misconfiguration and was unable to

   complete your request. Please contact the server administrator, and inform them of the time the error occurred

   and anything you might have done that may have caused the error. More information about this error may be

   available in the server error log.
   matt : is there a way to view the server error logs
   Arvin: To enable error reporting, please create a file named prepend.php under httpdocs and place this content:
   Arvin:
   Arvin: Did you have any other questions, I can assist you with?
   matt : i need to get this working
   Arvin: yes, please check if you have correctly set all the paths in the installation
   matt : it works for other types of image files
   Arvin: Below are some paths you may find useful:
   Arvin: Document Root:
   Arvin: /usr/local/psa/home/vhosts/YOURDOMAIN/httpdocs
   Arvin: Cgi-Bin Absolute Path:
   Arvin: /usr/local/psa/home/vhosts/YOURDOMAIN/cgi-bin
   Arvin: Perl: /usr/bin/perl
   matt : just not jpg
   Arvin: please verify this issue with your software source
   Arvin: unfortunately, we do not provide support for troubleshooting third party scripts and softwares
   matt : it works on other servers that have workign version of GD and GD2
   matt : it’s not a problem with the code, it’s a problem with GD and GD2
   matt : which you have installed on your servers, and I cannot modify or change
   Arvin: here are the details of the softwares installed on the servers
   Arvin: http://www.globat.com/miscellaneous/softver.htm
   Arvin: there are still no plans of updating the installed versions as of the moment
   Arvin: we are truly sorry for the inconvenience
   matt : so you’re telling me you don’t want my business?
   Arvin: nope, unfortunately we do not provide support for third party scripts and software
   matt : wow
   Arvin: please verify the error that you are experiencing with the source of the software
   matt : that is amazing
   matt : you just told me you don’t want my business
   Arvin: Did you have any other questions, I can assist you with?
   matt : well I hope you know that this conversation will be plastered on every blog i can think of
   Arvin: I think its better that you ask this in the forums under the topic of the software that you are using
   Arvin: I think you have skipped a step in the installation that caused this issue
   matt : it’s not a problem with the software, it’s a problem with the GD and GD2 libraries
   matt : it works for every other image type
   matt : not jpg
   Arvin: unfortunately, I cannot tell you exactly since I am not aware of the software that you are using
   Arvin: we are truly sorry for the inconvenience
   matt : it’s software on your server
   Arvin: nope we do not have installed all the GD library
   Arvin: checked this our
   Arvin: gd
   Arvin: GD Support enabled
   Arvin: GD Version bundled (2.0.28 compatible)
   Arvin: FreeType Support enabled
   Arvin: FreeType Linkage with freetype
   Arvin: T1Lib Support enabled
   Arvin: GIF Read Support enabled
   Arvin: GIF Create Support enabled
   Arvin: JPG Support enabled
   Arvin: PNG Support enabled
   Arvin: WBMP Support enabled
   Arvin: XBM Support enabled
   Arvin: see that…
   Arvin: “JPG Support enabled”
   matt : well it doesn’t work
   Arvin: that means there are no problems in the servers
   matt : you just said “Arvin: nope we do have installed all the GD library”
   Arvin: its in the software
   matt : and then you list the fact that you do
   matt : you have no idea what you’re talking about
   matt : is there a representitive of globat that I can have contact me?
   Arvin: I mean there are no problems on the server
   Arvin: that’s why I said “nope”
   Arvin: because JPG Support is enabled
   matt : well I would recieve an error message in the code, if there was a problem with the code, not a 500

   internal server error
   Arvin: the internal server error is caused by the software itself
   matt : because it’s trying to use the gd or gd2 which is not working correctly
   Arvin: yes, however I have verified that the GD is compatible with 2.0.28
5. Nalin 04.28.07 / 12am
   5

   Matt, thats quite a sad case… get rid of these people… the only reason they have such huge discounts is because they have no takers and the ones that use there services, are also leaving…

   1and1 has worked out really well for me….
6. Eric 06.09.07 / 11am
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   OOh yes your problem is the same as mine was. I was with globat for 4 months. One day I see a charge on my credit card for $39.95. I went, wooh this is fishy. So, the first thing I did was call my credit card account people and told them that this was a false charge and it should be investigated. I then logged into my globat account and there was this 39.95 upgrade charge. Keep in mind they did not specify what the upgrade really was.
   Sooo… a month goes by and then all the sudden one of my clients said his site was down.
   Come to find out my credit card company had then rejected all of the charges that i had made with Globat. At the time I was mad at the credit card company. Until i got on the phone with globat to resolve this issue.
   The tech support was the worst ever in human history!! I’m not kidding. They had me calling all these numbers so i could find out what this faulty charge was.
   Finally i said screw this, thankfully i have backups of my sites. I went directly to Media Temple to get hosting. All I can say is, you pay more for them but you dont have to deal with bullshit!! They have been a perfect host.
7. Robert 02.01.08 / 12am
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   I think they are owned by a third world government
   ticket after ticket each of their dept. blaming each other for their incompetence. Meanwhile every year my website and email go down for weeks while we have a good ole ticket party. I am on automatic renewal but somehow my domain does not get renewed every darn year. Extremely Frustrating and no one there gives a rats azz
   I have been double billed for it to boot. This is just the tip of the iceburg. For The Love Of God Dont Give Them Anything You Will Be Sorry! I made the mistake of paying for two years in 07 it will be up in 09 and then I am gone maybe sooner if they cant get me up soon.
8. David 02.21.08 / 11am
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   All of my websites at Globat are down, also Globat’s websites are down all day. The telephone numbers are not working, what is wrong with this stupid company?? Are they still in business? No one returns my emails.
9. Shay 04.17.08 / 7pm
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   OMG!!! Im sooo upset that I want to cry! My lovely, beautiful, expensive site is now completly deleted because the idiots in the technical support department at globat deleted ALL my files. I went in the other night to do a back up…because my site was phillshed and a bunch of spam e-mail was sent out…i need to reboot it because this keeps happening. I callled them, asked them to unsuspended the account so i can back it up..they said..no problem, we will just delete those files for you…they did but they deleted them ALL!!! I dont have a back up because we were going in to do the backup at the time.. Im not a technicle person, just a hard working person who edits my moms site. I had to pay someone ever so often to back up my files..but i did not knwo it was supposed to be done often..this was my first time attempting to back it up. My site gets hacked into 2twice a month and they wont let me change my user name, only my screen name so its becomming a huge problem. Every time, in the last 2 months since this has been happening..i ask to speak to a uspervisor and they put me on hold or ignore me completly..i have never once talked to one. They dont understand English as well as there custormer service agents and i can barely understand them at times..i hate having to repeat myself 5 times..especially when my site is deleted!! So annoying..my hours and hours and thousands of dollars is gone! All i can get from them is a letter saying..you told us to delete the files!! no..the agent told me she would delete the corrupted file! IF she would have simply asked “do you have a backup”..i would have automatically told her to stop what she was doing because i did not want my entire site deleted. This is just one problem..i have many concerns and comlaints for this company. I currently, host 2 websites with them and you can bet..i will be moving on VERY soon..im thinking possible legal action as well..Oh..if you are trying to go to my site..you cant!..Its deleted!!! Stupid, stupid..people..!!

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